Refund & cancellation policy

This policy applies to all plans, services and products bought from AI Web Development on https://awdly.online.

Cancelling a subscription

• Every plan starts with a free trial so you can decide before paying. Cancelling during the trial costs nothing.
• You can cancel any time from your account or by emailing us. Cancelling stops the next renewal.
• After you cancel, the service keeps running until the end of the period you have already paid for.

Refunds for subscriptions

• Payments for a period that has already started are not refunded, except as set out below.
• If you cancel within 7 days of your first paid invoice and the service was not usable because of a fault on our side, we refund that invoice in full.
• If you were charged by mistake, or twice for the same invoice, write to us within 7 days and we refund the extra amount.

Digital products

Because files can be downloaded immediately, digital products are non-refundable once downloaded. If a file is broken or not as described, contact us within 7 days and we will fix it or refund you in full.

How to ask for a refund

Email info@awdly.online with your invoice or order number and the reason. We reply within 2 working days.

How refunds are paid

Approved refunds are processed within 5–7 working days, in US dollars, to the card you paid with, through Razorpay. Your bank may take a few more days to show the amount.

If your card is in another currency, your bank converts the refund at its own rate on the day it arrives, so the amount in your currency can differ from what you paid. Some banks don't return their foreign transaction fee. We refund the full US dollar amount we approve; currency differences and bank fees are outside our control.

Disputes with your bank

If something is wrong with a charge, please email us first. We can usually fix it faster than a card dispute (chargeback), and your rights under the law of your country are not affected.

Contact

• Business name: AI Web Development (brand name Awdly)
• Email: info@awdly.online
• Website: https://awdly.online